Manual processes were slow and prone to error at a global financial organization. They were able to completely revamp their processes after implementing ServiceNow.
The organization was able to automate a wide range of operations across departments thanks to ServiceNow's strengths in this area. Hour-long processes were reduced to minutes. As a result, we were able to save a lot of time and get much more precise results.
Furthermore, the organization was able to monitor process efficiency, pinpoint inefficiencies, and make necessary modifications thanks to ServiceNow's real-time insights.
As a result, productivity in the workplace rose, service quality rose, and employee morale rose.